Important Announcements

April 2026

• About Weekly Changes to DHL Shipping Charges
• Temporary Closure of Live Chat Services (April 13th to April 18th)

March 2026

• Temporary Closure of Live Chat Services (March 9th to March 25th)
• Important Notice: Printing Error in Assembly Instructions for KADOKAWA Plastic Model Series Mai Sakurajima
• Cancelling your order due to shipping disruptions in the Middle East and affected regions

February 2026

• Temporary Closure of Live Chat Services (February 2nd to February 11th)

January 2026

• Correction notice – Kingdom Come Superman/Shazam 1/12 Posable Figures
• Temporary Closure of Live Chat Services Update

December 2025

• Assembly Guide: Base Setup for Cafe Stella and the Reaper’s Butterfly “Natsume Shiki” 1/7 Complete Figure
• Packaging Change for Re-release Item: FIGURE-182235 — figma Splatoon Girl: DX Edition
• Customer Support - Japanese New Year Holidays (December 30th to January 4th)
• Temporary Closure of Live Chat Services (December 1st to January 13th)

August 2025

• US shipping suspension: common questions (United States, Guam, Puerto Rico)
• Cancelling your US order (United States, Guam, Puerto Rico)
• Important notice for customers in Finland — customs delays and occasional returns
• Notice Regarding Packaging Misprint – Weiss Schwarz Booster Pack Toy Story 30 YEARS & BEYOND

July 2025

• Important Notice for Customers in Argentina: CUIT Tax Number Required for All Shipments
• Skin Discoloration Notice: St. Louis Luxurious Wheels & Sora Kasugano China Dress Figures
• Announcement on Paintwork Defect: Replacement Support & Deadlines (Good Smile Company Products)

April 2025

• Temporary Closure of Live Chat Services (April 29th to May 9th)
• DHL Shipping Method Restriction for Orders Above $800 USD (United States)

January 2025

• Announcement: Design Change to Virtual Idol Sister Figures - January 2025
• Notice Regarding Defect in [Exclusive Sale] Desktop Real McCoy EX SAND LAND Sand Land Royal Army Tank Unit No. 104 Complete Figure
• Resumption of Japan Post Shipping Methods to Canada, January 2025

December 2024

• Important Notice: Canada Post Strike and Shipping Updates - December 2024

October 2024

• Correction Notice for Product Photos [Capcom Figure Builder Monster Hunter Standard Model Plus 20th Anniversary BEST SELECTION Vol.2]

September 2024

• Temporary Additional DHL Shipping Fees - 2024 holiday season
• Production Defect in GOODS-04482810 Reborn! Varia Cup & Saucer

August 2024

• Temporary Closure of Live Chat Services (August 28th to September 10th)
• Website Service Interruption and Resolution Notification, August 2024

March 2024

• ◆ Resumption of Live Chat Service 2024 ◆

January 2024

• Helpdesk Maintenance Notice, January 12th 2024

December 2023

• Important Shipping Contact Information Update for Japan Post Deliveries to China, France, and Peru

September 2023

• Notice Regarding a Minor Printing Error of a few specific Shadowverse EVOLVE products

June 2023

• [Exclusive Sale] AMAKUNI Shinuchi Dragon Quest: The Adventure of Dai 1/1 Dai's Sword

February 2023

• Notice regarding GST import tax for Singapore

January 2023

• Domestic shipping price change, January 2023

December 2022

• Product defect: 97947 Specially Planned Item JR E4 Series Jouetsu Shinkansen (New Paint Design, Last Run Decoration) Set (8 Cars)
• Update to "EMV 3-D Secure" for credit card payments

July 2022

• Notifaction regarding defect of RAIL-29557 and RAIL-29558

June 2022

• Revised Shipping fees for Japan Post, June 2022

March 2022

• State / Province change to pulldown menu

February 2022

• City/Township made mandatory

January 2022

• Holiday shipping delays, February 2022 (Asia)

November 2021

• Regarding Delivery in Holiday Seasons

October 2021

• Holiday shipping delays, October 2021 (Asia)

May 2021

• [ Notice ] Chat support re-opening, May 2021

April 2021

• Japan Post EMS extra charge, June 2021

March 2021

• Product defect "Re:ZERO -Starting Life in Another World- Rem 1/7 Complete Figure"

February 2021

• Holiday shipping delays, February 2021 (Asia)

December 2020

• Product defect: Haikyuu!! TO THE TOP Fukurodani Academy High School Volleyball Club Compact Pouch
• Surface Parcel / Air Small Packet (Unregistered)
• SAL shipping temporarily unavailable
• ◆ About Reply Time for Inquiries ◆

November 2020

• Customer support delays (solved)

October 2020

• Product defect notice: Haikyuu!! TO THE TOP Yorinui Plush Osamu Miya
• Update notice regarding the maker Aquamarine and the recent announcement by Good Smile Company
• Notice regarding the maker Aquamarine

September 2020

• Holiday shipping delay, October 2020 (China, Hong Kong, Macao, Taiwan, Korea Republic of)
• 【Important】 Notice Regarding Payment Deadlines (Update: 09/01)

August 2020

• Surface Mail (Premium) for United States, August 2020

July 2020

• DHL discount, July 2020
• [Exclusive Sale] Fate/Grand Order Saber/Arthur Pendragon [Prototype] 1/8 Complete Figure
• Product delay: [Exclusive Sale] Demon Slayer: Kimetsu no Yaiba Bocchi-kun Diecut Cushion

May 2020

• 【Important】 COVID-19 shipping restrictions

April 2020

• ▲COVID-19: Postal stop to the United States
• ▲ COVID-19: Are there Shipments Available for My Country?
• ▲ COVID-19: Shipment Updates [April 8th, 2020]

March 2020

• Server error, March 26th [Solved]
• Support due to COVID-19

February 2020

• Shipping delays for Italy
• SAL Unregistered for Brazil and Turkey

January 2020

• Shipping delays for China, Hong Kong and Macao
• To all Brazilian Customers: Regarding CPF number

December 2019

• [Notice] New year holidays
• 【Important Notice】 Notice regarding FIGURE-049722 METAL STRUCTURE KAITAI-SHOU-KI RX-93 NU Gundam "Mobile Suit Gundam: Char's Counterattack"

November 2019

• Recommendations regarding Christmas shopping
• Notice regarding GST import tax for New Zealand

October 2019

• Notice regarding DHL shipment to United Kingdom (updated 2019-12-20)
• 【Important Notice】Notice regarding "Fate/Grand Order Avenger/Jeanne d'Arc [Alter] 1/7 Complete Figure"
• 【Important Notice】Closed due to Typhoon, October 12th
• Regarding the Nendoroid TV Anime "JoJo's Bizarre Adventure: Stardust Crusaders" DIO

September 2019

• Inventory maintenance

August 2019

• Regarding Changes in Design of item "Quarter Scale 'Star Wars Episode 6/Return of the Jedi' 1/4 Scale Figure Darth Vader"
• Change in brand name
• Regarding the Figma Berserk Guts Berserker Armor ver. Repaint Skull Edition

July 2019

• 【Important】Regarding ARTFX J Cardcaptor Sakura Syaoran Li 1/7 Complete Figure

Oct 2018

• Regarding Changes of Design of the Item "Nendoroid Harry Potter"