Cancelling your US order (United States, Guam, Puerto Rico)

Quick summary

• We are not canceling US-bound orders unless you request it. All US-bound orders are placed on hold.
• To cancel, please contact Customer Support: https://support.amiami.com/hc/en-us/requests/new
• Cancellation requests handled by Customer Support during this period will not affect your account standing.
• Preorders to US addresses are still accepted. New orders for in-stock and pre-owned items to US addresses are temporarily unavailable.

How to cancel your order

• Please contact Customer Support and include your order number(s): https://support.amiami.com/hc/en-us/requests/new
  • Unpaid/not invoiced (including preorders): We can cancel per your request.
  • Invoiced but unpaid: Please do not pay. We can cancel per your request.
  • Paid but not yet shipped: We can refund and cancel on request. Note: Payment processor fees and exchange-rate differences (if any) cannot be covered by our store.

Why the Request Cancellation button may not work

• The website’s Request Cancellation function is automated and may deny cancellations for invoiced orders or orders containing readily available items. Please contact Customer Support and we will assist you.
• For more information on how the Request Cancellation button works, please see this FAQ: link

What happens if you do nothing

• We will not cancel your order automatically. Your items remain on hold in our warehouse.
• If you received a payment request, you do not need to pay now. We will send a new payment request with a new deadline when shipping becomes available.

Need help?

• Contact Customer Support: https://support.amiami.com/hc/en-us/requests/new