Thank you for shopping at AmiAmi.
We would like to inform customers who purchased the [Exclusive Sale] Desktop Real McCoy EX SAND LAND Sand Land Royal Army Tank Unit No. 104 Complete Figure (Item Code: FIGURE-168454) of a production defect identified with the product.
Details of the Defect
The defect involves a painting error: the top of the Thief character in the figure has been left unpainted. Please refer to the image below for a comparison of the correct versus defective design:
How We Are Handling This Situation
For products sold by AmiAmi, we will provide a replacement unit to customers who received a defective figure. In accordance with the manufacturer's official guidance, this replacement process will involve the following steps:
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Return of the Defective Product
Customers wishing to exchange their defective product must ship it back to us by March 31, 2025, to qualify for an exchange. (The product must reach us by this deadline.)
Please contact our customer support for details on the return process. -
Shipping of Replacement Units
Replacement units are expected to arrive from the manufacturer in March 2025. Upon receiving the replacement figures, we will promptly ship them to customers who returned their defective items.
Important Dates
- Return Deadline: March 31, 2025 (products must be received by this date).
- Expected Replacement Stock Arrival: March 2025
Background Information
This detailed figure is part of the DESKTOP REAL McCOY EX series, bringing the unforgettable art and illustrations of SAND LAND into stunning 3D form. The figure features impressive detail, from the Thief, Beelzebub, and Rao characters to the realistic tank they ride. However, due to a painting defect, the top of Thief's head is missing color.
The manufacturer, MegaHouse, issued an official announcement apologizing for this defect and has implemented an exchange process to provide a replacement figure.
AmiAmi has allocated enough replacement stock for all affected orders made through our store and will assist customers in replacing their figures.
Steps to Arrange Your Exchange
If you have received a defective version of this product and wish to exchange it for a replacement, please follow these steps:
- Ensure that the product is in a secure and complete condition for return. Include all original packaging and accessories.
- Contact our customer support and follow the instructions for returning the item.
- Once we have received your defective product, we will prepare for shipment of the replacement item. When the replacement stock arrives (March 2025), we will ship it to you as quickly as possible.
Contact Us
If you have any questions or concerns regarding this defect issue or the replacement process, please do not hesitate to contact our support team through the following channels:
- Email: e_support@amiami.com
- Form: Submit a request – AmiAmi
We sincerely apologize for any inconvenience caused and appreciate your understanding and cooperation as we work to resolve this matter. AmiAmi is committed to ensuring you receive a high-quality product and have a satisfactory shopping experience.
Thank you for your patience,
AmiAmi Customer Support Team
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