Cancelling your order due to shipping disruptions in the Middle East and affected regions

Quick summary

Due to the ongoing conflict in the Middle East, Japan Post has temporarily suspended shipments to some affected destinations.
Japan Post has also announced delays to all countries in Europe and Africa, but has not yet published a complete official list of destinations in those regions affected by the temporary suspension.
Customers in affected regions may request cancellations during this period without penalty to their account standing.
If your order has not yet been invoiced, you should usually be able to cancel it using the Request Cancellation function on our website.
If your order has already been invoiced and is awaiting payment, and the website does not allow cancellation, please contact Customer Support: https://support.amiami.com/hc/en-us/requests/new

How orders are being handled

In affected regions, we are currently invoicing orders only if both of the following apply:
- DHL shipping is available to your destination, and
- DHL was selected as the shipping method for the order.
If DHL is available to your country but you selected another shipping method, your order will be placed on hold for the time being.
If there are no available shipping methods to your destination, your order will also be placed on hold.
Orders on hold will not be invoiced until shipping becomes available again.

How to cancel your order

Not yet invoiced: Please use the Request Cancellation function on our website.
Already invoiced and awaiting payment: If the website does not allow cancellation, please contact Customer Support and include your order number(s): https://support.amiami.com/hc/en-us/requests/new

Important

If your order is invoiced because DHL is available and DHL was selected, it is still being processed normally.
If you do not wish to keep an invoiced order, please request cancellation before the payment deadline.
Unpaid or ignored invoiced orders will be canceled when the payment deadline expires and will be subject to the normal account penalties.

If you do not want to cancel

If your order is on hold, you may simply wait until shipping becomes available again.
We will invoice the order when shipment is possible for your selected shipping method.

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