On August 8th, some customers from the United States should have received a notice regarding updating their orders to Surface Mail (Premium) shipping.
We are doing this as the postal service has stopped all shipments to the United States, and currently it has not yet been announced when shipments will resume.
To clarify, if you have received the notice from our store and you wish to use Surface Mail (Premium) shipping, then you do not need to do anything. We will update your order and let you know when your order has been shipped.
Important: If however you wish to make any changes to your order (combining or changing shipping address), or use a different shipping method (for example DHL express), then please contact our support as soon as possible.
*Due to the large number of orders currently on hold, we have only sent out a notice to customers whose orders are scheduled to ship in the first batch of Surface shipments.
In the case you did not receive any notice, your order will still be held at our warehouse and will not ship with Surface Mail at the moment. Please look out for future updates and notices.
- Surface Mail (Premium) is not shipped by airplane like all other shipping methods we offer, so delivery will be much longer than usual. As this shipping method is new to our store, we do not have any estimated delivery times for this method collected by our store. However, we have been informed that Surface Mail typically takes around 2-3 months for delivery.
- In case of shipping damages, Surface Mail (Premium) is insured up to 100 USD (approximately 10500 JPY) per package. (Please contact our support if you receive a damaged package)
- Currently Surface Mail (Premium) will only be available for packages on hold for shipment, and only for orders with the original shipping method set to SAL shipping (all SAL options). *Expanded usage of Surface Mail (Premium) shipping for our other shipping methods, is currently under review.
- We will be shipping orders in batches (all orders shipped are considered a single shipment until it arrives to the destination), so individual tracking will not be available until the package arrives to the destination country.
AmiAmi Support team