Customer Support - Japanese New Year Holidays (December 30th to January 4th)

Hello,

Customer support will be closed during the following period due to Japanese New Year holidays:

December 30, 2025 (Tuesday) to January 4, 2026 (Sunday)

Any inquiries received during this period will be processed in the order they were receiving starting January 5, 2026 (Monday). 

Please kindly allow up to two weeks for all responses.

We apologize for the inconvenience and greatly appreciate your understanding.

AmiAmi

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If you need to cancel an item or order, cancellations can be requested through the "Request cancellation" page on your account. However, please note that the requests will not checked or processed until after the holidays.

For more information, please check these articles:
https://support.amiami.com/hc/en-us/articles/360045962672--Page-guide-Request-cancellation

https://support.amiami.com/hc/en-us/articles/360035789771-How-can-I-request-to-cancel-an-item-order

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If you need to make any changes to the shipping details or payment method, orders can be updated through the "Modify Existing Orders" page on your account However, please note that the changes will not be updated or processed until after the holidays.

For more information, please check this article:
https://support.amiami.com/hc/en-us/articles/360046401271--Page-guide-Modify-existing-orders

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