Thank you for using AmiAmi.
Due to Japanese New Year holidays, our customer support will be closed from December 29th to January 3rd.
Furthermore, our live chat support will be closed for a few more days after January 3rd, and is expected to be back online towards the end of the second week in January.
Please understand that it will take some time for us to catch up with processing any requests or inquires sent during and right after these holidays. We will try to get back to you as soon as possible.
If you have any requests regarding canceling items, please note that we accept cancellations through our website. For more information, please check this article: How to cancel an item/order?
Orders can also be updated through the Modify Existing Orders page on your account if you need to make any changes to the shipping details or payment method for your orders. However, please note that the changes will not processed or updated until after December 29th - January 3rd.
If you have any other questions, please send us a message and we will get back to you as soon as possible.
We apologize for the inconvenience.
- AmiAmi support team
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