Surface Parcel
We would like to announce that Surface Parcel through Japan Post, will become available as a shipping method on our website for the following countries/regions.
- All countries where Japan Post offers this service
Notes regarding Surface Parcel:
- This shipping method can be very slow, sometimes taking up to several months until delivery (average shipping times around 1-3 months)
- Tracking is available
Air Small Packet (Unregistered)
Furthermore, Air Small Packet (Unregistered) through Japan Post, will become available as a shipping method on our website for the following countries/regions.
- All countries where Japan Post offers this service
Notes regarding Air Small Packet Unregistered:
- Shipping times similar to Air Small Packet (Registered), around 1-2 weeks (for regions affected by COVID-19, shipping times can be longer)
- No tracking or insurance is available for this shipping method
- Only available for orders up to 8000 JPY
- Only Small Packet (Total length of all 3 sides: Up to 90 cm, Parcel weight: Below 2kg)
Regarding orders currently on hold for shipment:
We will offer assistance to update orders that are currently on hold for shipping, please contact our support if you need any help.
If you have any questions regarding the new shipping methods, then please contact our support and we will get back to you as soon as possible.
Comments
16 comments
Since you refunded my fully paid pre-order with EMS shipping and in week deadline now forcing me to pay for that «Surface Parcel» new option I have 2 questions:
Up to ¥20 000 insurance as I remember. I already received 2 orders via Surface Parcel (Russia) in 40 days. It's slow but there are no problems with it. It's better than wait for another 8 months.
Hello Georgiy Mozzhukhin,
1. It is still unknown when EMS shipments to Russia will resume, if you wish for our store to hold on to your package for a little longer, then please contact our shop support for further assistance.
2. Yes, Surface Parcel is insured. The insurance varies by the weight of the package, starting at 11160 JPY for packages below 5kg, and increasing for each 5kg. For more details, please refer to the insurance chart by Japan Post (link).
How can I edit the shipping method for my 5 orders? I paid several months ago! Your customer service doesn't answer to my e-mails!
Hello Дудыкина Евгения,
We are sorry to hear that you have not yet received a response to your inquiry. Currently there is some delays with response times, but we are processing inquiries in the order they are received. So if you already sent an email, then we will get back to you as soon as possible.
We apologize for the inconvenience.
Hi Amiami,
Happy new year!
Similar to Georgiy, I've had some of my orders suddenly refunded. I've sent emails last year to support requesting if my orders could be held unitl SAL becomes available but I haven't received a response and continue to have my orders refunded.
Could you please look into this to see i f my request is possible?
Thanks,
Kyong
Hi,
I emailed your inquiry inbox 7 days ago and still have not yet received a response (the payment for my order is due tonight basically)...
Thank you.
Hi Jacky,
I'm not Amiami, but you could look at getting a PO box from AUS post to have your order sent to. I believe it's free to sign up and can probably be done online (given it's straya day atm).
Might be the best solution as it seems Amiami is flat out with enquiries given the global crisis.
Kyong
Welp, 80 days after leaving JP by track code. Not a single trace in Russia...
Update for folks following this thread - I picked up one of my orders today (March 9, 2021). It arrived safe and undamaged.
It was shipped from Japan on December 15, 2020 to Russia using "Surface Parcel" method.
Quick update on my experience regarding "Surface Parcel":
- Parcel has been received in Australia today (23/3/2021). Items are in excellent condition, and arrived in a good time (it took a little bit more than 1.5 month altogether, earlier than my expectation of 3 months).
- Payment was made around 26/1/2021, and was shipped shortly on 1/2/2021.
Thanks.
So, today I've recieved my parcel. It was in ideal shape, but took 99 days to deliver.
Can I get a confirmation on Surface Parcel being available to Perú?
Shipping rates would be helpful too.
Hello Hvargasc1995,
Surface Parcel is available for Peru.
Shipping methods available for each country can be confirmed on the following page (updated when there are any changes):
Available Shipping method table by country – AmiAmi
Shipping rate chart for Surface Parcel is available here:
Surface parcel shipping cost – AmiAmi
Surface Parcel is supposedly available to my country Finland, yet I when I chose it I was automatically switched to DHL.
Hello Samuel Kontio,
Surface Parcel is currently available for your country (Finland).
Shipping methods may be changed if either, the merchandise (when packed for shipping) exceed the size/weight limitations for the selected shipping method, or if there are any restrictions to the shipping method where one or more of the items in the order can not be shipped by the selected shipping method.
If you wish to confirm which is the case for your order, please contact our customer support and provide your order number.
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