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  1. AmiAmi
  2. General Information
  3. Order Questions

Order Questions

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  • Can I combine/split my orders?
  • My order was split because of a change in release date, can you re-combine the orders?
  • Why does my order not show up on my account?
  • What can I do if I want to use more than 2 addresses?
  • I ordered the wrong item! What can I do?
  • I can't find the order I wish to cancel.
  • Can I Cancel this Item?
  • Can I Undo a Cancellation Request?
  • I wish to move items between my orders. How can I do this?
  • I wish to combine orders from the same month however, they do not appear on the Combine orders section. What can I do?
  • Can I switch an item in my order?
  • How to cancel an item/order?
  • The item I ordered is marked as released on your website but I haven't received an invoice.
  • My order isn't showing up on the "Orders Awaiting Payment" page.
  • An item I ordered is now listed as "Unavailable"/"Pre-orders Closed"/"Orders Closed". Is my order valid?
  • The product page for an item I ordered is now gone. Is my order canceled?
  • I want to purchase more than the Purchase Limit. Can I place more orders?
  • The website says my order was shipped but I never received a shipping notification.
  • Can you add an item to my order for me?
  • Why was my order canceled?
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