Order Questions
- Can I combine/split my orders?
- My order was split because of a change in release date, can you re-combine the orders?
- Why does my order not show up on my account?
- What can I do if I want to use more than 2 addresses?
- I ordered the wrong item! What can I do?
- I can't find the order I wish to cancel.
- Can I Cancel this Item?
- Can I Undo a Cancellation Request?
- I wish to move items between my orders. How can I do this?
- I wish to combine orders from the same month however, they do not appear on the Combine orders section. What can I do?
- Can I switch an item in my order?
- How to cancel an item/order?
- The item I ordered is marked as released on your website but I haven't received an invoice.
- My order isn't showing up on the "Orders Awaiting Payment" page.
- An item I ordered is now listed as "Unavailable"/"Pre-orders Closed"/"Orders Closed". Is my order valid?
- The product page for an item I ordered is now gone. Is my order canceled?
- I want to purchase more than the Purchase Limit. Can I place more orders?
- The website says my order was shipped but I never received a shipping notification.
- Can you add an item to my order for me?
- Why was my order canceled?