Can I combine/split my orders?

Yes, you may combine/split both new and existing orders.

New orders may be combined with existing orders during the checkout process by selecting the appropriate setting from the drop-down menu. Existing orders may be combined together through the "Combine Orders" section on your My Account page.

Splitting of existing orders is also available. Please contact us with the relevant Order ID Number and clear instructions on how you would like it to be split.

Please be advised that combined shipment is only possible for the types of items listed below:

(A) In-stock items + In-stock items

(B) In-stock items + Pre-order items scheduled to be released the current month

(C) Pre-order items scheduled to be released the same month

*When combining orders/items, Back-order items are treated in the same manner as in-stock items (Released items) and Provisional & Tentative Pre-order items are treated as Pre-order items.

We cannot combine together items scheduled to be released in different months. Please understand that some items may not be combined even though they meet the above guidelines due to size/weight restrictions, etc.

Our system may allow ineligible items to be combined together in the beginning of the month and/or if an item’s release was delayed. However, please do not combine such items/orders. We will automatically split delayed items from the original order. Deliberately combined orders containing ineligible items will be split to pre-order and in-stock item orders.

Please note that combining orders of in-stock items will not extend your payment deadline. Payment is due within 7 days of your first invoice.