Logo
Submit a request
Sign in
  1. AmiAmi
  2. General Information

General Information

Website

  • [Renewal] My account page
  • [Page guide] Place an order
  • [Page guide] Modify account information
  • [Page guide] Membership number
  • [Page guide] Address book
  • [Page guide] Orders awaiting payment
See all 12 articles

Account

  • Can I ask to have my account closed?
  • Can I have more than one account?
  • Create an AmiAmi account
  • I can't log into my account.
  • I forgot my password. How do I reset it?
  • I want to change the email address registered to my account. What should I do?
See all 8 articles

About Items' Status

  • Can you let me know when an item I want is back in stock?
  • Can you tell me if/when you will sell an item I am interested in?
  • I want an item that I don't see on your website. Can you get it for me?
  • What is a Back-order?
  • What is a Provisional Pre-order?
  • What is a Tentative Pre-order?
See all 8 articles

Pre-Owned Items

  • Where do you get your pre-owned items?
  • How do I know if an item is pre-owned or new?
  • Can I get a photo/additional description of the actual item?
  • Why was this item given a certain condition rating?
  • What are the chances of receiving a bootleg item?
  • Why is the price of a pre-owned item more/less than a new item?
See all 7 articles

Order Questions

  • My order was split because of a change in release date, can you re-combine the orders?
  • Why does my order not show up on my account?
  • What can I do if I want to use more than 2 addresses?
  • I ordered the wrong item! What can I do?
  • I can't find the order I wish to cancel.
  • How Can I Request Order Cancellation?
See all 20 articles
AmiAmi
English (US) 日本語 한국어 简体中文
Submit a request