Payment/Shipping

SHIPPING

• According to the tracking page, my package is in retention. What does that mean?
• Can I split my in-stock items and pre-order items into separate orders?
• Can you mark my package as "Gift" and/or write a lower value?
• Can you sell/send me just the bonus item?
• Combined Shipping
• Customs

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SHIPPING RATES

• Available Shipping method table by country
• Air small packet unregistered shipping cost
• Surface parcel shipping cost
• Shipping Rates
• Shipping Service Comparison

SHIPPING METHODS

• How can I confirm what shipping methods that are available for my order?
• Updating Shipping Method & Address
• About DHL
• Available Shipping Methods

PAYMENT

• 3D secure for credit card payments
• How can I change the credit card information for my order / account?
• Can I pay for my in-stock items in my order that includes pre-order items?
• How do you handle and protect my credit card information?
• I'm transferring funds from my bank account to PayPal but it won't go through until after the payment deadline. What can I do?
• I'm having trouble with my account. Can I have a friend pay for my order? Can I pay for my friend's order?

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