Payment/Shipping
SHIPPING
- According to the tracking page, my package is in retention. What does that mean?
- Arranging Shipping to Your Hotel During Your Visit to Japan
- Can I split my in-stock items and pre-order items into separate orders?
- Can you mark my package as "Gift" and/or write a lower value?
- Can you sell/send me just the bonus item?
- Combined Shipping
SHIPPING RATES
SHIPPING METHODS
- Shipping Service Comparison
- What should I do if my Surface mail (premium) package was damaged during shipment?
- Does Surface Mail (Premium) have Tracking?
- When do I contact you if I have not received my Surface Mail (Premium) shipment?
- Why does my Surface Mail (Premium) shipment not show as shipped?
- When will I receive tracking for my Surface Mail (Premium) shipment?
PAYMENT
- 3D secure for credit card payments
- How can I change the credit card information for my order / account?
- Can I pay for my in-stock items in my order that includes pre-order items?
- How do you handle and protect my credit card information?
- I'm transferring funds from my bank account to PayPal but it won't go through until after the payment deadline. What can I do?
- I'm having trouble with my account. Can I have a friend pay for my order? Can I pay for my friend's order?