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  2. Payment/Shipping

Payment/Shipping

SHIPPING

  • According to the tracking page, my package is in retention. What does that mean?
  • Arranging Shipping to Your Hotel During Your Visit to Japan
  • Can I split my in-stock items and pre-order items into separate orders?
  • Can you mark my package as "Gift" and/or write a lower value?
  • Can you sell/send me just the bonus item?
  • Combined Shipping
See all 24 articles

SHIPPING RATES

  • Available Shipping method table by country
  • Parcel/EMS shipping rate charts
  • Small packet shipping rate charts

SHIPPING METHODS

  • 【IMPORTANT】 Regarding the PCC number required when sending economy air (ECMS) to Korea
  • What is ECMS?
  • Shipping Service Comparison
  • What should I do if my Surface mail (premium) package was damaged during shipment? 
  • Does Surface Mail (Premium) have Tracking? 
  • When do I contact you if I have not received my Surface Mail (Premium) shipment? 
See all 14 articles

PAYMENT

  • Credit Card Payment - Error Code: 42G970000
  • 3D secure for credit card payments
  • How can I change the credit card information for my order / account?
  • Can I pay for my in-stock items in my order that includes pre-order items?
  • How do you handle and protect my credit card information?
  • I'm transferring funds from my bank account to PayPal but it won't go through until after the payment deadline. What can I do?
See all 26 articles
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