Shipping Service Comparison

Express Delivery

	DHL Express	EMS
Estimated delivery time (varies by country)	3-10 days	1-3 weeks
Online tracking	Yes	Yes
Compensation for loss or damage*	Yes	Yes
Restrictions	-Complete and correct address required for delivery -Cannot ship rechargeable or dry cell batteries.	-Cannot ship rechargeable battery items that are not built-in.
Notes	-Fast, Safe -Highly recommended -DHL Express offers On-Demand Delivery service (scheduled delivery, collecting of package from service point, vacation hold)	-Fast, Safe -Highly Recommended
Claims needs to be submitted within 1 month from the shipping date for DHL Express, and within 2 months (may vary per country) for EMS. Or within 1 week from the delivery date in case of shipping damages/wrongly delivered packages. Investigation of non-delivery may be requested after 2 weeks have passed from the shipping date for both EMS and DHL Express.

	Air Small Packet	Air Parcel
Estimated delivery time (varies by country)	2-4 weeks	2-4 weeks
Online tracking	Yes (N/A for unregistered**)	Yes
Compensation for loss or damage*	Up to 6000 JPY (N/A for unregistered**)	Up to 10000 JPY
Restrictions	-Total length of all 3 sides: Up to 90 cm -Parcel weight: Up to 2kg	-May not be available for large orders to certain countries (more info)
Notes	-Fast and economic with tracking -Recommended	-Fast and economic with tracking -Recommended
Claims needs to be submitted within 6 months from the shipping date. Or within 1 week from the delivery date in case of shipping damages/wrongly delivered packages. Investigation of non-delivery may be requested after 2 months have passed from the shipping date. **Unregistered shipments are uninsured and does not include tracking, so we are unable to provide assistance for shipping related issues.

	Surface Parcel	Surface Mail Premium
Estimated delivery time (varies by country)	2-4 months	2-3 months
Online tracking	Yes	Yes**
Compensation for loss or damage*	Up to 10000 JPY	Yes
Restrictions	-May not be available for large orders to certain countries (more info)	-Only available for United States
Notes	-Slow and economic with tracking -Not recommended for fragile orders	-Slow and economic with tracking -Recommended
Claims needs to be submitted within 6 months from the shipping date for Surface Parcel, and within 1 month for Surface Mail Premium. Or within 1 week from the delivery date in case of shipping damages/wrongly delivered packages. Investigation of non-delivery may be requested after 3 months have passed from the shipping date for Surface Parcel, and after 2 weeks for Surface Mail Premium. (Surface Mail Premium: If you haven't received a tracking number within 2 months from the payment, please contact our store) **Tracking will be provided after the package arrives in the United States.

	Domestic
Estimated delivery time	1-3 days
Online tracking	Yes
Compensation for loss or damage	Contact local courier*
Restrictions	-Only available for Japan
Notes	-630 JPY per order -Additional 200 JPY for COD payment -Specify delivery date/time
*Either Sagawa Express, Yamato or Japan Post will be used for Domestic shipments. The courier type cannot be specified by the customer. Please contact the courier used for your order regarding compensation.