Temporary Suspension of Order Processing for Certain Destinations in the Middle East

Dear Customers,

On March 3rd, 2026, AmiAmi made the following announcement:

Due to the current situation in the Middle East, DHL and Japan Post have announced temporary service
restrictions and have requested that customers refrain from shipping parcels to the affected region.

Following these announcements, AmiAmi has temporarily suspended the processing of orders (invoicing
and shipment dispatch) to the destinations listed below.

At this time, it is uncertain when carrier services will stabilize or when normal shipping can resume. This
suspension will therefore remain in effect until further notice.

Affected destinations:
United Arab Emirates, Israel, Iraq, Iran, Egypt, Oman, Qatar, Kuwait, Saudi Arabia, Turkey, Bahrain,
Jordan, Lebanon, Pakistan

Please kindly understand that as of July 25th, 2026, the temporary suspension of order processing has not yet been lifted.

Quick summary

• Due to ongoing conflict and resulting carrier and operational restrictions, neither DHL nor Japan Post are currently available for shipments to the destinations listed above through AmiAmi. 

Ordering and availability

• Our store has been continuing to accept new orders because we expect shipping to become possible again once the situation de-escalates or when one of our supported shipping carriers resumes service. 
• This allows customers who do not mind waiting to have the opportunity to reserve limited and pre-order items.
• Please kindly understand that international shipping conditions change rapidly and our system cannot display country or incident specific warnings at checkout. Temporary restrictions are therefore communicated through announcements and the Shop News section on the front page of our website. 
• Items in orders to the affected destinations are currently reserved and put on hold. 
• Orders to affected destinations are not invoiced currently (even if all items become in-stock), and changing to an available shipping method should be straightforward once shipping resumes.
• At the moment, we have no plans to cancel or release them for sale. We cannot guarantee an indefinite hold, however please rest assured should the hold policy change in the future, affected customers would be informed in advance and given time to respond and/or provide an alternative shippable address.

Other shipping methods (couriers)

• We are terribly sorry but at this time we do not have any plans to offer any alternative shipping methods through a different shipping company. Our current approach is to monitor the situation and wait for DHL or Japan Post to resume their services.

Changing your shipping address to another country

• You can request to have your order shipped to a different address, including a forwarding service in another country outside of Japan, but please be aware using any third-party service will be at your own risk. Please understand we cannot guarantee their ability to deliver to under current conditions.
• We do not ship to forwarding services within Japan. You may use a forwarding service outside Japan.
• Unpaid orders: You can update the shipping address from your account from the Modifying Existing Orders page .
• Paid orders: Please contact customer support for assistance. Please note refund of the payment will be required. Payment processor fees and exchange-rate differences (if any) cannot be covered by our store.

How to cancel your order

• For customers who no longer wish to wait, we can cancel without penalty. Please contact customer support if you would like to cancel your order.

Need help?

• Please feel free to contact customer support if you have any questions or require assistance with your order by submitting a ticket: https://support.amiami.com/hc/en-us/requests/new