What is ECMS?

ECMS is a newly introduced shipping method on AmiAmi, offering customers an "Economic Air" shipping option. Below, you'll find details and answers to common questions about ECMS to help you determine if it’s the right shipping method for you.

Key Features of ECMS:

• Shipping Type: Economic Air
• Delivery Time: Approximately 1-2 weeks from payment to delivery.
• Packing & Shipment Responsibility: Unlike other shipping methods offered by AmiAmi, orders shipped via ECMS are packed and shipped out by ECMS themselves. This may introduce a slight delay between payment and shipment, but the overall delivery time is still swift, comparable to or faster than other Air shipping methods.
• Availability: Currently, ECMS is only available for shipping to Hong Kong and Korea, Republic of (South Korea). There are no immediate plans to expand this service to other regions.
• Compensation Coverage: ECMS shipments include full compensation in the event of lost or damaged parcels (*after a claim has been successfully processed).
• Tracking: A tracking number will be provided once your package is shipped. You can track your package directly on the ECMS tracking website.

Frequently Asked Questions (FAQ) about ECMS:

Q: How long does ECMS take to deliver my package?

A: Including processing, packing, and shipping, the total shipping time is approximately 1-2 weeks from the time of payment to delivery.

Q: Why is there a delay between payment and shipment for orders shipped via ECMS?

A: Unlike other shipping methods at AmiAmi, with ECMS, the carrier (ECMS) handles both packing and shipment of orders. This can cause a slight delay in shipment after payment is completed, but the actual shipping/transit time is usually comparable to or faster than other Air shipping methods.

Q: Is ECMS available for all countries?

A: ECMS is currently available only for Hong Kong and Korea, Republic of (South Korea). At this time, there are no immediate plans to expand it to other destinations.

Q: What happens if my ECMS package is lost or damaged?

A: ECMS provides full compensation in the event of a lost or damaged package, following the completion of a claim process.

Q: Can I track my ECMS shipment?

A: Yes! Once your order is shipped, you will receive a tracking number that allows you to track the package online using the ECMS tracking website.

In Case of Issues with Your ECMS Shipment:

If you encounter a problem with your shipment, please follow the steps below:

• For damaged deliveries or issues with the contents of the package:
  Contact AmiAmi’s store within 1 week from delivery to report the issue.

• If your package hasn’t been delivered and the tracking page is not helpful (e.g., no status updates):
  Contact AmiAmi’s store after 3 weeks from shipment to investigate the issue.

• If the package is not delivered but the tracking page indicates it is “on hold” or requires action from the recipient:
  Contact the delivery carrier (ECMS or their local counterpart) for assistance in arranging delivery to your address.

Why Choose ECMS?

ECMS is a reliable and economical shipping method for customers in Hong Kong and South Korea. It combines the affordability of economic shipping with the speed of air transit, while offering peace of mind with full compensation coverage and tracking options. While there may be a slight delay before shipment, the fast transit times and robust coverage for lost or damaged parcels make ECMS a convenient and secure choice for eligible destinations.

If you have further questions about ECMS or any other shipping method, feel free to reach out to AmiAmi’s customer support.