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  1. AmiAmi
  2. Payment/Shipping
  3. SHIPPING

SHIPPING

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  • According to the tracking page, my package is in retention. What does that mean?
  • Can I split my in-stock items and pre-order items into separate orders?
  • Can you mark my package as "Gift" and/or write a lower value?
  • Can you sell/send me just the bonus item?
  • Combined Shipping
  • Customs
  • Do you offer gift wrapping/message card services?
  • Do you offer wholesale or drop shipments?
  • Do you ship to my country?
  • How can I know if an item is eligible to small packet shipping?
  • How to Obtain a Shipping Estimate
  • I paid for my order, but it hasn't shipped yet!
  • I selected Air/SAL Small Packet for my order. Why was it changed to EMS/DHL/SAL Parcel?
  • I wrote my shipping address incorrectly! What can I do?
  • Returns
  • Shipment Tracking
  • Shipping Costs
  • Shipping Limitations
  • Split Shipment
  • What is the shipping cost for this item? Can I change my shipping method or address?
  • What shipping methods do you offer?
  • Where can I find the shop code of an item?
  • Where can I find the tracking number of my package?
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