SHIPPING
- According to the tracking page, my package is in retention. What does that mean?
- Can I split my in-stock items and pre-order items into separate orders?
- Can you mark my package as "Gift" and/or write a lower value?
- Can you sell/send me just the bonus item?
- Combined Shipping
- Customs
- Do you offer gift wrapping/message card services?
- Do you offer wholesale or drop shipments?
- Do you ship to my country?
- How can I know if an item is eligible to small packet shipping?
- How to Obtain a Shipping Estimate
- I paid for my order, but it hasn't shipped yet!
- I selected Air/SAL Small Packet for my order. Why was it changed to EMS/DHL/SAL Parcel?
- I wrote my shipping address incorrectly! What can I do?
- Returns
- Shipment Tracking
- Shipping Costs
- Shipping Limitations
- Split Shipment
- What is the shipping cost for this item? Can I change my shipping method or address?
- What shipping methods do you offer?
- When will my order ship? (Paid)
- Where can I find the shop code of an item?
- Where can I find the tracking number of my package?