Visible shipping damages should be reported to the delivery person when accepting the package, and you need to report any damaged content to our store within 1 week from the delivery date. (*Photos of damages are required)
After you have reported the damages to your local UPS/USPS offices, please contact us by sending us a ticket inquiry here within 30 days of receiving your package:
https://support.amiami.com/hc/requests/new
Please make sure to include the following in your inquiry:
- Order number
- Photo or copy of the report
- Photo of the damaged shipping box
- Photo of the damaged items
- Shop code for the damaged items
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