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    Eduardo Vicencio

    I checked those 2 ordering packages "fully paid" with each of Order number & tracking number: 1). xxxxxxxxx & xxxxxxxxxxxxx ; 2). xxxxxxxxx & xxxxxxxxxxxxx. Both tracking packages are very delayed ☹️. Please reply me on my email. Arigato

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    Lilzuljin5079

    Will you be allowing multiple orders to be combined when they are pre-order products delayed due to the shipping restrictions?

    I have 3 Pre-orders in the next 3 months:

    A) Released Mid April (1 product, Delayed)

    B) Releasing End of May (3 products, not yet released)

    C) Releasing End of June (2 products, not yet released)

    Will I be able to combine A and B to save both myself and AmiAmi shipping cost associated with shipping both orders?
    There is no option to combine  A and B on the website as the orders are for separate months, can customer service force these to combine?

    If it is June and A and B are still delayed, will I be able to combine A B and C into 1 order with 1 shipment?

    The reason I ask is because I would prefer we cut shipping costs as low as possible for both myself and AmiAmi because it is wasteful to pay shipping 3 times and it is wasteful to need to pack 3 orders and ship 3 separate orders from your fulfillment side.

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    AmiAmi Staff

    Hello Lilzuljin5079,

    For any orders on hold at our warehouse, please contact our support if you wish to combine the orders.

    Normally delayed orders can be combined with other in-stock items and items scheduled to be released within the current month.

    *As paid orders can not be modified, any paid orders that are on hold for shipment, will be refunded before the order is updated.

    For further assistance, please submit a request and provide us with your order numbers.

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    Ryan Peacock

    If I buy SAL to United States of America will it just sit in your ware house until shipping restrictions lift?

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    Chandee Yang

    @ Ryan Peacock, from my understanding on Amiami's previous articles SAL and EMS is not available options for shipping due to COVID-19. The only available option is DHL shipping. Hope that helps.

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    AmiAmi Staff

    Hello Ryan Peacock,

    As Chandee Yang has correctly pointed out, DHL is currently the only available shipping method for customers within the United States.

    If DHL does not work for you, or if you prefer using a different shipping method, then you can still select a different shipping method for your orders, in which case your order will be shipped when the selected shipping method becomes available again.

    Unfortunately we are not able to provide any estimates for when the other shiping methods will become available again, but given the fact that Japan Post is estimating delays of up to several months for already shipped orders, we are not expecting to be able to ship any orders (except for DHL) within a near future.

    If you have any other questions, feel free to contact our support.

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    Stephen

    Hello, I was given a tracking number on May 8th for my EMS shipment to Canada. The tracking number says it is still in Japan. Are there heavy delays in Japan for sending out EMS orders? Should I expect my future orders to be as delayed if I choose EMS? Thank you kindly

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    AmiAmi Staff

    Hello Stephen,

    Over the last few weeks, shipping times to Canada (and many other countries) has greatly increased, due to the reduced international flight capacity.

    So it is likely that you will see your packages being delayed in Japan, until there is available space on a flight to your country.

     

    As it is mainly the processing of international shipping that is affected, you will typically see less delays within your country, and you may receive your package within a few days after your package arrives to your country. *Depending on the situation within your country and your local postal service.

    Until flight capacity increases, and Japan Post catches up with the current delayed packages, we would expect for delays to continue for future orders as well.

     

    If you are in a hurry to receive any packages, we would recommend using DHL shipping instead. As DHL use their own flights, they are less affected by the current delays, and their average shipping times for Canada is currently around a week for final delivery.

     

    If you are worried regarding any packages currently in shipment, please submit a request to our support team and provide your order number or tracking number, so that we can look into your case, and if necessary contact Japan Post if there is anything unclear about the status of your package.

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    Stephen

    Thank you very much for the information :)

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