Surface Parcel / Air Small Packet (Unregistered)

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  Georgiy Mozzhukhin

  • December 12, 2020 09:12
  • Edited

  Since you refunded my fully paid pre-order with EMS shipping and in week deadline now forcing me to pay for that «Surface Parcel» new option I have 2 questions:

  1. Is it possible to hold my order until EMS will be available again?
  2. Does «Surface Parcel» contains any form of insurance for the lost/damage? I have not a single bit of faith in this method (espesially when it be in Russia).

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  Libris

  • December 13, 2020 06:59

  Up to ¥20 000 insurance as I remember. I already received 2 orders via Surface Parcel (Russia) in 40 days. It's slow but there are no problems with it. It's better than wait for another 8 months.

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  AmiAmi Staff

  • December 14, 2020 01:07

  Hello Georgiy Mozzhukhin,

  1. It is still unknown when EMS shipments to Russia will resume, if you wish for our store to hold on to your package for a little longer, then please contact our shop support for further assistance.

  2. Yes, Surface Parcel is insured. The insurance varies by the weight of the package, starting at 11160 JPY for packages below 5kg, and increasing for each 5kg. For more details, please refer to the insurance chart by Japan Post (link).

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  Дудыкина Евгения

  • December 14, 2020 13:08

  How can I edit the shipping method for my 5 orders? I paid several months ago! Your customer service doesn't answer to my e-mails!

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  AmiAmi Staff

  • December 15, 2020 00:54

  Hello Дудыкина Евгения,

  We are sorry to hear that you have not yet received a response to your inquiry. Currently there is some delays with response times, but we are processing inquiries in the order they are received. So if you already sent an email, then we will get back to you as soon as possible.

  We apologize for the inconvenience.

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  Kyong Choi

  • January 13, 2021 02:24

  Hi Amiami,

  Happy new year!

  Similar to Georgiy, I've had some of my orders suddenly refunded. I've sent emails last year to support requesting if my orders could be held unitl SAL becomes available but I haven't received a response and continue to have my orders refunded.

  Could you please look into this to see i f my request is possible?

  Thanks,
  Kyong

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  Jackygoodnews

  • January 26, 2021 02:32

  Hi,

  I emailed your inquiry inbox 7 days ago and still have not yet received a response (the payment for my order is due tonight basically)...

   

  I have a question about shipping address, in relation to Surface Parcel to Australia.

   

  I understand Surface Parcel's "average shipping times around 1-3 months". This may create a problem for me, as I will be likely moving to a new address in the next 2 months or so. However, as of today I do not know where I will be moving to/what my new address will be.

   

  Therefore, my questions are:

  1. Can I change the shipping address, after I have paid and the order is shipped?
  2. Or, will you be able to hold the order for me, and ship it out when I know what my new address will be (maybe in late February/early March)?
  3. Any other suggestions/advice?

  Thank you.

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  Kyong Choi

  • January 26, 2021 02:46

  Hi Jacky,

  
  I'm not Amiami, but you could look at getting a PO box from AUS post to have your order sent to. I believe it's free to sign up and can probably be done online (given it's straya day atm).

  Might be the best solution as it seems Amiami is flat out with enquiries given the global crisis.

  Kyong

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  Georgiy Mozzhukhin

  • March 09, 2021 10:36

  Welp, 80 days after leaving JP by track code. Not a single trace in Russia...

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  j_wayne

  • March 09, 2021 17:50

  Update for folks following this thread - I picked up one of my orders today (March 9, 2021). It arrived safe and undamaged.
  It was shipped from Japan on December 15, 2020 to Russia using "Surface Parcel" method.

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  Jackygoodnews

  • March 23, 2021 01:26

  Quick update on my experience regarding "Surface Parcel":

  - Parcel has been received in Australia today (23/3/2021). Items are in excellent condition, and arrived in a good time (it took a little bit more than 1.5 month altogether, earlier than my expectation of 3 months).

  - Payment was made around 26/1/2021, and was shipped shortly on 1/2/2021.

  Thanks.

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  Georgiy Mozzhukhin

  • March 29, 2021 15:36

  So, today I've recieved my parcel. It was in ideal shape, but took 99 days to deliver.

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  Hvargasc1995

  • March 29, 2021 19:09
  • Edited

  Can I get a confirmation on Surface Parcel being available to Perú?
  
  Shipping rates would be helpful too.

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  AmiAmi Staff

  • March 30, 2021 03:59

  Hello Hvargasc1995,

  Surface Parcel is available for Peru.

   

  Shipping methods available for each country can be confirmed on the following page (updated when there are any changes):

  Available Shipping method table by country – AmiAmi

   

  Shipping rate chart for Surface Parcel is available here:

  Surface parcel shipping cost – AmiAmi

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