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Surface Parcel / Air Small Packet (Unregistered)

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AmiAmi Staff
  • Updated
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Surface Parcel

We would like to announce that Surface Parcel through Japan Post, will become available as a shipping method on our website for the following countries/regions.

  • Canada
  • Australia
  • Russia
  • Brazil
  • United States

Notes regarding Surface Parcel:

  1. This shipping method can be very slow, sometimes taking up to several months until delivery (average shipping times around 1-3 months)
  2. Tracking is available

 

Air Small Packet (Unregistered)

Furthermore, Air Small Packet (Unregistered) through Japan Post, will become available as a shipping method on our website for the following countries/regions.

  • Canada
  • Australia
  • United States

Notes regarding Air Small Packet Unregistered:

  1. Shipping times similar to Air Small Packet (Registered), around 1-2 weeks (for regions affected by COVID-19, shipping times can be longer)
  2. No tracking is available
  3. Only available for orders up to 8000 JPY
  4. Only Small Packet (Total length of all 3 sides: Up to 90 cm, Parcel weight: Below 2kg)

 

Regarding orders currently on hold for shipment:

We will offer assistance to update orders that are currently on hold for shipping, please contact our support if you need any help.

 

If you have any questions regarding the new shipping methods, then please contact our support and we will get back to you as soon as possible.

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6 comments

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  • Avatar
    Georgiy Mozzhukhin
    • Edited

    Since you refunded my fully paid pre-order with EMS shipping and in week deadline now forcing me to pay for that «Surface Parcel» new option I have 2 questions:

    1. Is it possible to hold my order until EMS will be available again?
    2. Does «Surface Parcel» contains any form of insurance for the lost/damage? I have not a single bit of faith in this method (espesially when it be in Russia).
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    Libris

    Up to ¥20 000 insurance as I remember. I already received 2 orders via Surface Parcel (Russia) in 40 days. It's slow but there are no problems with it. It's better than wait for another 8 months.

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    AmiAmi Staff

    Hello Georgiy Mozzhukhin,

    1. It is still unknown when EMS shipments to Russia will resume, if you wish for our store to hold on to your package for a little longer, then please contact our shop support for further assistance.

    2. Yes, Surface Parcel is insured. The insurance varies by the weight of the package, starting at 11160 JPY for packages below 5kg, and increasing for each 5kg. For more details, please refer to the insurance chart by Japan Post (link).

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    Дудыкина Евгения

    How can I edit the shipping method for my 5 orders? I paid several months ago! Your customer service doesn't answer to my e-mails!

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    AmiAmi Staff

    Hello Дудыкина Евгения,

    We are sorry to hear that you have not yet received a response to your inquiry. Currently there is some delays with response times, but we are processing inquiries in the order they are received. So if you already sent an email, then we will get back to you as soon as possible.

    We apologize for the inconvenience.

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    Kyong Choi

    Hi Amiami,

    Happy new year!

    Similar to Georgiy, I've had some of my orders suddenly refunded. I've sent emails last year to support requesting if my orders could be held unitl SAL becomes available but I haven't received a response and continue to have my orders refunded.

    Could you please look into this to see i f my request is possible?

    Thanks,
    Kyong

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