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【Important】 COVID-19 shipping restrictions

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132 comments

  • Avatar
    Libris

    I just don't know. I can't cancel my orders because need this figures and can't buy them at other shops already (also I'll lose a lot of money on currency convertion), but 7 month... I received 2 orders from 2 another japan shops via Surface without problem, it's pretty good shipping method with tracking and insurance. Also there is refund/repay on AmiAmi for change of shipping method. And due to currency convertion it will be a pain for russian customers (upgrade from SAL to Air will cost less than losses on convertion in this case).

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    Anna

    Cookie

    Of course, AmiAmi is not at fault for Japan Post's shipping restristions; AmiAmi's at fault for not providing the shipping methods that haven't been suspended (Surface Mail and couriers other than DHL), like some other shops did months ago. I can only assume it requires loads of paperwork and is overall easier said than done.

    Another thing is Japan Post doesn't seem to have a request/inquiry/comment form for foreign customers (JP has a phone number for domestic inquiries, that's about it). If there were a way to contact JP as easily as AmiAmi, people would have sent their angry emails to JP directly; right now people can only vent their frustration in the comment section here in hopes that it can reach someone.

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    Lilzuljin5079

    Can we at least get a "We are working with shipping carriers to find the best way to ship your existing orders out"?
    Every other e-com store in the JP figure industry has explored other options that don't rely on DHL. Some have even decided to meet their customers halfway on shipping cost or offer some other discounted shipping options.

    Can we also get an update on if Surface Mail (Premium) will be going out to more customers?
    I feel like you've only done 1 wave of Surface Mail Premium as we haven't had a notice regarding this shipping method in over two months.

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    Nika Porozov

    Hello!

    As many already asked, please sort something with Russia! I have 6 unshipped and paid packages right now. Exactly a package each month of delay!

    I've been your loyal customer for more than 7 years now. There must be a way to find new shipping options to Russia now, the current situation is very, very disappointing. Are you working on finding available shipping methods? Because packages from other countries arrive here on time.

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    Miles Dixon

    Hello.

    I have emailed support for my order.

    I paid for the item and then the next day it said it is suspended. Hopefully that we can have the option to cancel it (I know it might be not that suitable to do so) but considering the shipping issue right now, we should have the solution, instead of waiting (and no specific date or time 'till further notice' to ship the item.

    As a regular customer for 6-7 years, this is the first time I see this issue, and please dont suggest DHL (while the shipping is almost as same as my paid item, or 3x shipping cost compared to EMS).

    Reason:

    1. If the item costs 9k yen and shipping is 9k yen via DHL (with also possible delay and suspension and potential issues recently) the item does not worth for the value
    2. Japan Post does not give an clear time that when it will resume shipping, so it is tough for us to estimate the address where we will receive the item, as local post services also need to deter the item to said location because of Covid too.
    3. Most of us are loyal customer and we usually will not cancel the order (paid or not paid) without concrete reason.

     

    Hopefully we can cancel the item with valid reason

     

     

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    Jan Padron

    Hello,

    I have the same problem as Miles, except that I would like to be able to change the shipping method to DHL since the email is listing it as an option. However, the order doesn't show up when I check on my account to cancel the order and resubmit it for a new invoice.

    My concern is that if EMS is taking months to deliver, then I may not be living in the address that the package was supposed to be sent to by then. Is there no way to get a new invoice after the order has been paid?

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    Libris

    If you don't want to use Surfase, what about temporarily allow mailforwarding services located in Japan?

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    j_wayne

    It's been almost half a year since one of my orders was released and put in a warehouse "on hold", unable to be shipped to Russia, and looks like nothing changed.
    With no actions or news from AmiAmi I feel like canceling all my pre-orders. Which is a shame, because I'm in a middle of a series and otherwise would have bought at least 4 more figures.
    I guess I'll just have to order them somewhere else..

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  • Avatar
    Libris

    And why don't you use partial refunds like all shops, especially for PayPal users, instead of refund/reorder? As I understand cancellation of paid orders and pre-orders if there is no available shipping methods don't affect account in any way. But I can't modify paid orders without losing money on currency convertion.

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    FireStallion

    Hi, 

    Just notice Ari Small Packet to Australia is just resumed, Can you check and update the available shipping methods, esp. to Australia?

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    Abdullah

    It really disappoints me how AmiAmi is handling this situation and taking all this time to review Suface Mail shipping for other countries.

    Other shops handeled this so fast and great 5 months ago, and only took them a 1~2 month period to add this service since no other cheaper options are available.

    Now I have received most of my shipments from other shops through surface mail (Japan Post) without any issues or damage.

    And yet no word from AmiAmi, no update nothing new. 3 months passed by now if not 4.

    I wasn't complaining before beacuse you were offering 2 months payment time. But now with the regular 7 day paymet time is back it really start making me frustrated.

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    Lilzuljin5079

    Have there been updates with exploring options through UPS or Fedex? I've had some packing from Japan through both and it was very stress free for me and for the seller. FFS, please look into more options. I've been waiting 7 months for my 800$+ order.

     

    I understand that JP companies have a lot of bureaucracy from customer complaints to actual actions but it's really getting pathetic at this point.

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  • Avatar
    Daniela Meza Ballarte

    Hello,

    As Libris said, what about forwarding services located in Japan? They allow us to ship via surfacemail and it's more cheaper than DHL. If we use DHL, our cost of shipping is almost or more the amount we paid for the items. And I don't think that everybody wants to pay that excesive amount.

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    Cookie

    @Daniela

    They're already shipping orders via Surface Mail.

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    Daniela Meza Ballarte

    Cookie

    To which countries? Because when I tried to order an item to see the available mails option, there is still no Surfacemail for me. So maybe for some countries are available but no for other ones.

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    Cookie

    Because they only offer it if you order via EMS or SAL as far as I know and they've been shipping the orders out in batches.

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    Cookie

    Because they only offer it if you order via EMS or SAL as far as I know and they've been shipping the orders out in batches. to the US

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    Daniela Meza Ballarte

    Cookie

    Well I have orders since April ready to ship via SAL and one of September via EMS but as you said for US only. I'm from a Latin America country. Amiami is giving us the only option via DHL when other Japan shops alredy have the Surface Mail available. If they have difficults to ship via surface mail to the other countries, they could acept the forwarding service located in Japan. At least, they have the surface mail option.

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    Cookie

    Ahh okay. I hope you guys get that option soon

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    Eren Kemp

    Hello!
    I'm a little confused. I placed an order a short while ago, paid up as requested and then recieved an email to inform me of long delays. I looked here and my country (United Kingdom) isn't actually listed at all as far as I can see.

    Are you now able to ship to the UK? I think it a little cheeky if not, considering there is a stark payment deadline of a week.

    Furthermore, I placed a second order yesterday and paid up promptly, but wondered if I might be able to combine it with the other one for reduced shipping costs? Is this possible? How do I go about it?

    Thank you.

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    Zhuravkov Danila

    8 paid and unshipped orders to Russia. And i know, that from NOV 01 Russia and Japan resumed plane flights. 

    I paid for EMS but now i understand that i don't need SPEED i just want my orders. Any offers? 

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    Konstancja

    Same here. Orders from China meanwhile are all coming in like lightning. Can't you like, organize sea freight across to China and then redirect it through there? 

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    Zhuravkov Danila

    And the funniest thing - i ship parcels TO Japan via regular Russian Post and they all delivered with no problems. 

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    Eren Kemp

    Very disappointed. My amiami order from November is sitting in a warehouse. Meanwhile the order I made from mandarake on boxing day... has shipped. It's actually left Japan. I think I will cancel my preorders for the new year and order elsewhere.

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    Eren Kemp

    My mandarake order has now arrived, shipped from Japan to the UK. I placed the order Boxing Day. It took less than a week to process, ship, clear customs and get to my doorstep. Meanwhile amiami is collecting dust on my order. This truly is the last time I order from you guys. I will be closing my account.

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    Oksana Grinevich

    Hello. I submitted a request but i still haven't got reply. I'm duplicating my request here and I hope you will answer me as soon as possible. I have 8 orders and problem with PayPal, and I worry so much about this situation because noone answer me at all. My request:

    Hello, I have a problem with changing the shipping method. Some of my orders were paid more than 180 days ago, but I do not have the opportunity to create a paypal for withdrawing funds and subsequent payment with a new shipping method. Is it possible to restore this amount of yens in full in the form of points on the account for the subsequent re-payment of my orders? I attach the numbers of all orders that require changing the shipping method from SAL Registered to Surface. Thank you so much. Orders: 730216383, 730216384, 213242861, 731766511, 732106554, 732106555, 732676284, 733052889.

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    Алексей Шаметько

    does the support service work at all?

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    Алексей Шаметько

    I sent a request to the support service,and I have been waiting for five days for someone to answer me

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    j_wayne

    Is there anyone here who used this new Surface Parcel shipping option and received their package?
    I have 3 orders shipped with this method, the oldest - 2 months ago, but judging by tracking they are not moving at all. Tracking says what my package left Japan, but I doubt it.
    I understand Surface mail is slower than Air and I don't expect to recive stuff in a week or two, but two months with no movement?? Seriously?

    Any comments from AmiAmi staff?

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    Konstancja

    j_wayne nope. 2 packages shipped 2 months ago (to Moscow) and the status is stuck at "shipped from Japan". I think someone's carrying them on foot. This is ridiculous. 

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