[Page guide] Request cancellation

Note: Beta release May 20th - June 3rd

If you have any unwanted orders on your account, then you can submit a cancellation request for these orders on this page. Please note that all requests needs to be processed by our staff, so cancellation requests are usually processed within 1 business day.

COVID-19 note: Currently, due to COVID-19, cancellation requests on this page for in-stock items are also accepted, until further notice.

Start by selecting the month for the order that you wish to submit a cancellation request, the month is determined based on the release date for pre-order items, and the order date for in-stock items.

Secondly, select the order containing the item you wish to cancel. For orders marked as "Processing..." the order is currently awaiting to be checked by our staff, and it is currently not possible to submit a cancellation request for the order. This is usually because you have already submitted a cancellation request for the order, so please wait for us to process your request before submitting another cancelation request for these orders. Cancellation requests can be made for full orders or selected items from the order, which you can specify on the next page, see instructions below.

You can select "Select all" if you wish to cancel all of the items in the order, or specify individual items by filling the checkboxes for the items you wish to cancel. Please keep in mind that if you have ordered "QTY: 2" or more of a certain item, then all the quantity will be canceled when submitting a cancellation request. Please contact our support if you need assistance with only cancelling some of the items in this case.

We also require customers to provide a reason for why they wish to cancel the order/items, the reason will not be used for determine if a request will be accepted or not, so please always provide an accurate cancellation reason, and as long as your request is in accordance with our cancellation policy, we will cancel the requested items.

FAQ

Can you undo my cancellation request?