I think an item I received is defective, what should I do?

In this case, please contact our customer support as soon as possible, as we can provide assistance for defective items reported within 30 days from the delivery date.

It is important that you keep the shipping box and shipping documents, as proof that you purchased the item from our store, which we will request confirmation of before we can offer to assist.

Furthermore, for the defective item, you also need to keep the item box, including all content (optional parts/instruction papers/plastic blister and other cushion material in the item box), until we have confirmed what assistance that can be provided.

We will get back to you as soon as possible with a solution, but please understand that it may take us a few days to respond to your claim, as we will need to consult with management.

Important:

-We cannot provide resolution to any claims if the photo received does not include the item and shipping label or the paper invoice in the same photo.

-Please note that we are unable to accept responsibility for damages limited to a product's packaging.