We send our notification emails to the email address registered in your account.
You may be not receiving our emails due to
- your email being detected as a spam
- your email provider blocking our email domain (amiami.com).
If you do not receive any notification emails such as the automatic order acknowledgment email after placing an order, please check your Spam folder and/or contact your email provider. Please make sure that you can receive emails from our domain.
We have confirmed that the following services currently have trouble receiving emails from AmiAmi:
If you are using an email service from any of these providers, please use a different address when registering with AmiAmi. Free email services such as those provided by MSN (Hotmail, MSN, Live), Yahoo!, Gmail, and AOL are usually able to receive our emails. Gmail generally has the least problems with automated store emails.
There are also some instances where your order simply did not go through due to server congestion, a poor connection, or other technical problems. If you are unsure whether your order was accepted, please check your order history in the My Account page.