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【Important】 COVID-19 shipping restrictions

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114 comments

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    AmiAmi Staff

    Hello juan teran,

    For Peru we can see that currently DHL is the only available option that can be shipped right now. For SAL and our other shipping methods, we will proceed with shipping your orders as soon as we are able to.

    There has not been any estimates for when shipments will resume to your country.

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    Libris

    Sorry, but I don't understand your explanation about Surface. Of course Russian Post (as USPS in the US) will carry parcel on territory of Russia. And Surface is work for Russia as some other japan shops use it now.

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    AmiAmi Staff

    Hello Libris,

    We are sorry if our previous reply has been confusing. We were referring to the particular shipping method "Surface Mail (Premium)" that is currently in trial for the United States. This shipping method can only be used for the United States, due to the reliance on USPS.

    Options that can be used for other countries/regions is currently being reviewed, and we will make an announcement once more information is available.

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    Gabriel

    Hello, I placed an order a few months back and used Air Mail for delivery. Any update on when that service will be available in the United States again?

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    AT0Z

    I ordered something late August and have it shipped by Air to Canada and and was notified that it has left Japan at September 5. It's been 10 days since then and my package has not arrived. I'm wondering if this is normal with the ongoing shipping restrictions.

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    AmiAmi Staff

    Hello Gabriel,

    There has not yet been any announcements regarding when Air mail shipping will resume for the United States.

    For the United States, we are currently preparing the new shipping method "Surface Mail (Premium)", and orders that are currently on hold for shipment due to suspended shipping methods, will be scheduled to be shipped by this shipping method. Once we reach your order, you should receive an email notification from our store with more information.

    In the meanwhile, you can read more at the following page:

    https://support.amiami.com/hc/en-us/articles/360047552371-Surface-Mail-Premium-for-United-States-August-2020

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    AmiAmi Staff

    Hello Aiken Tagab,

    Lately, average shipping times for Canada seem to be around 2 weeks, but some packages may be delayed a little longer, for example delays at the customs check and local delays due to COVID-19.

    If your package still does not arrive, then please contact our support for further assistance.

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    N41T3R

    What are the chances that you will find an alternative shipping method for Russia before the New Year?
    I guess you are not going to upset your customers during the worldwide holiday.

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    Mai

    Hello, I placed an order a few months back and just got billed for EMS for delivery. Is there any update on when that service will be available in the United States again? Will my order be shipped by "Surface Mail (Premium)" or will I have to wait until EMS resumes shipping to the United States?

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    Dianamalte

    Please!! find an alternative shipping method for Colombia!

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    Libris

    2nd wave begins, no hope for resume shipping this year. Surface Parcel (because Surface Small Packet in untrackable) please for a chance to receive smth before NY. And there is nothing to "review".

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    Libris

    Do you allow proxy/mail forwarding services?

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    j_wayne

    Please figure something out for Russia!

    I've been waiting for two orders since June.

    I'm getting parcels from USA and China just fine, this is just silly that I can't get stuff from Japan.

    I'm willing to upgrade to DHL (I don't think it costs more than EMS), or downgrade to anything registered and trackable.

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    Libris

    j_wayne, DHL don't work with private customers in Russia.

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    N41T3R

    Libris, j_wayne

    In our case, only Fedex can quickly help out.

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    Libris

    N41T3R, no, it's too expensive because of dimensional weight. About twice than EMS.

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    Nikkifernandez

    Dear Support Team,

    I think about 1 moth ago it was reported that Surface mail for the majority of countries is under review. Do you have any news about it? I think you had enough time to introduce it at least for several countries/regions. Your clients are waiting for your answer. 

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    N41T3R

    Libris

    Well, I don't see any other relevant options for our country. If, of course, they introduce Surface mail for most countries RIGHT NOW, then perfectly. Just need to have time to buy gifts for the New Year.
    And most likely that Japan will not resume airmail for most countries until at least the summer Olympics in Tokyo.

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    Matias Welz

    Hi. I had a pre-order for Argentina with SAL small packet. However I've asked the shipping to be updated to my proxy's address in the US upon hearing of the shipping problems. But after asking for the update I heard shipping to the US is having the same problems. But I've read they are enabling something called surface mail premium.

    Will this method be available for Argentina also or just the US? Which of either country should I use to receive my order as soon as possible without using an expensive method such as DHL?

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    Bvault101

    Well I'm going on 6 months now waiting for my order to be shipped. Can someone explain why AmiAmi can't ship adult products via DHL? It's definitely not something on DHL's end, as J-list allows you to do so, so I don't understand.

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    Cheryl

    Bvault101, from my experience, DHL is stricter with adult products. A few months ago, I had a couple of R-18 doujinshi from Mandarake shipped via DHL (because it was cheaper), but my shipment was confiscated by customs, and of course, I never received that shipment, so it was money wasted. So lesson learnt - never ship R-18 doujinshi via DHL.

    I can't speak for Amiami on this, but maybe Amiami doesn't want to risk shipments with adult products being confiscated by DHL customs. I don't know about this for sure, but maybe they don't want to be a blacklisted shipper? Or maybe they don't want their customers to have spent money on shipments that will not get to them?

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    Daniel Alberto Bernal Velderrain

    Acabo de realizar un pedido por SAL a México mi pregunta es si esta garantizado el envío en cuanto levanten la restricción o tendría que cambiar el método de envío a uno disponible para México?

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    Artimise Flare

    Hello

    I currently live in Oirase in Aomori prefecture, when I try to place an order  it says that the items I am ordering is not available in the country I've selected. Has Amiami suspended domestic shipments as well due to COVID?

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    Cheryl

    Artimise Flare, since you live in Japan, perhaps it would be better if you ordered through Amiami’s Japanese website? They definitely are able to ship domestically through there.

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    Artimise Flare

    Hello Ma'am


    The main reason I am ordering through the ENG website is because I am not fluent enough in Japanese to order from there (I am an American working in Japan currently). Is there an alternative method of ordering besides the JP website?

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    Cookie

    Can't you have your browser translate the page for you?

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    Anna Soloveva

    Hey, its not okay. My order was made almost five months ago (all the way in early June) and I still don't have it in my hands. I live in Russia and I ordered from China and Netherlands and got my packages. What's wrong with you? You ask so much money for shipping and here I am waiting for almost half a year for a nendoroid. Thank you, amiami, that's a great service

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    Cookie

    Why are you acting as if AmiAmi can control Japan Post? It's literally out of their hands. I'm in the U.S still waiting on a number of packages.

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    AmiAmi Staff

    Hello Artimise Flare,

    Domestic shipping is currently processed as normal.

    So if you are not able to place an order for a particular item, then it is likely that the item is not eligible for shipment to Japanese addresses.

    Please contact our support and provide the shop code for the item if you wish to confirm any more details.

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    FireStallion

    Please provide surface mail to Australia. 

    I am using surface mail from other online shops and I really like to continue business with Amiami.

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