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【Important】 COVID-19 shipping restrictions

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    AmiAmi Staff

    Hello juan teran,

    For Peru we can see that currently DHL is the only available option that can be shipped right now. For SAL and our other shipping methods, we will proceed with shipping your orders as soon as we are able to.

    There has not been any estimates for when shipments will resume to your country.

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    Libris

    Sorry, but I don't understand your explanation about Surface. Of course Russian Post (as USPS in the US) will carry parcel on territory of Russia. And Surface is work for Russia as some other japan shops use it now.

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    AmiAmi Staff

    Hello Libris,

    We are sorry if our previous reply has been confusing. We were referring to the particular shipping method "Surface Mail (Premium)" that is currently in trial for the United States. This shipping method can only be used for the United States, due to the reliance on USPS.

    Options that can be used for other countries/regions is currently being reviewed, and we will make an announcement once more information is available.

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    Gabriel

    Hello, I placed an order a few months back and used Air Mail for delivery. Any update on when that service will be available in the United States again?

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    AT0Z

    I ordered something late August and have it shipped by Air to Canada and and was notified that it has left Japan at September 5. It's been 10 days since then and my package has not arrived. I'm wondering if this is normal with the ongoing shipping restrictions.

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    AmiAmi Staff

    Hello Gabriel,

    There has not yet been any announcements regarding when Air mail shipping will resume for the United States.

    For the United States, we are currently preparing the new shipping method "Surface Mail (Premium)", and orders that are currently on hold for shipment due to suspended shipping methods, will be scheduled to be shipped by this shipping method. Once we reach your order, you should receive an email notification from our store with more information.

    In the meanwhile, you can read more at the following page:

    https://support.amiami.com/hc/en-us/articles/360047552371-Surface-Mail-Premium-for-United-States-August-2020

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    AmiAmi Staff

    Hello Aiken Tagab,

    Lately, average shipping times for Canada seem to be around 2 weeks, but some packages may be delayed a little longer, for example delays at the customs check and local delays due to COVID-19.

    If your package still does not arrive, then please contact our support for further assistance.

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    N41T3R

    What are the chances that you will find an alternative shipping method for Russia before the New Year?
    I guess you are not going to upset your customers during the worldwide holiday.

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    Mai

    Hello, I placed an order a few months back and just got billed for EMS for delivery. Is there any update on when that service will be available in the United States again? Will my order be shipped by "Surface Mail (Premium)" or will I have to wait until EMS resumes shipping to the United States?

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    Dianamalte

    Please!! find an alternative shipping method for Colombia!

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