On the log in page, please select the option "Forgot your password?".
You will need to provide the email address registered on your account, as well as your full name.
Please note that the name needs to exactly match the information registered on your account, and the input is case sensitive. So for example: AmiAmi, amiami, and Amiami would all be different.
If you are still not able to log into your account, please contact us via live chat or by submitting a ticket on our help support desk so that we can check your account.