【You have Set a Secret Question/Answer for your account】
Please access the password reminder page through the "Did you forget your password?" button on the log in page (Registration/My Account page).
Note: Security answers are case sensitive.
Your answer may not be correct if it does not contain the same capitalization as originally set. The answer would be considered different even if it's the same word.
Example: AmiAmi, amiami, and Amiami would all be different answers.
【No Secret Question/Answer】
Please view the following article if you have not set your secret question/answer or if you forgot your secret answer.
If you are still not able to log into your account, please contact us via live chat or by submitting a ticket on our help support desk so that we can check your account.