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Express Delivery DHL (more info) EMS Estimated delivery time
(varies by country)Generally 1-5 days Generally 4-13 days Online tracking O O Compensation for loss or damage* O O Restrictions -Not available to all countries
-Complete and correct address required for delivery
-Cannot ship rechargeable or dry cell batteries.-Not available to all countries
-Cannot ship rechargeable battery items that are not built-in.Notes -Fast, Safe
-Highly recommended
-DHL offers On-Demand Delivery service (scheduled delivery, collecting of package from service point, vacation hold)-Fast, Safe
-Highly Recommended*Compensation for loss or damage may vary by country.
*Compensation is available only if contacted within 1 month from the shipping date for DHL and within 10 days from delivery date for EMS.
*EMS orders are not eligible for compensation or investigation of non-delivery if 6 months have passed from the shipping date.
(Investigation of non-delivery may be requested only after 3 weeks have passed from the shipping date for both EMS and DHL)
SAL & Domestic Delivery
Domestic Air Small Packet SAL Small Packet
(Registered)SAL Small Packet
(Unregistered)SAL Parcel Estimated delivery time
(varies by country)Generally 1-2 days Generally 1-2 weeks Generally 2-5 weeks
(it can take up to 8 weeks)Generally 2-5 weeks
(it can take up to 8 weeks)Generally 2-5 weeks
(it can take up to 8 weeks)Online tracking O O O X O Compensation for loss or damage* Contact local courier**
(Sagawa Express, Yamato, Japan Post)O
Up to 6000 JPYO
Up to 6000 JPYX
No compensation for lost, stolen, damaged, or pilfered shipmentsO
Up to 10000 JPYRestrictions -Japan only -Total length of all 3 sides: Up to 90 cm
-Parcel weight: Up to 2kg-Total length of all 3 sides: Up to 90 cm
-Parcel weight: Up to 2kg
-SAL service not available to all countries-Total length of all 3 sides: Up to 90 cm
-Parcel weight: Up to 2kg
-SAL service not available to all countries
-Unavailable for orders over 8,000 JPY-May not be available for large orders to certain countries (more info)
-SAL service not available to all countriesNotes -500 JPY per order
-Additional 200 JPY for COD payment
-Specify delivery date/time-Fast and economic with tracking
-Recommended-Most economic with tracking
-Not recommended for fragile orders-Most economic
-Not recommended for high value or fragile orders-Less size/weight restrictions
-Not recommended for fragile orders*Compensation for loss or damage may vary by country.
*Orders are not eligible for compensation or investigation of non-delivery if 6 months have passed from the shipping date.
(Investigation of non-delivery may be requested only after 2 months have passed from the shipping date for all methods)
**Either Sagawa Express, Yamato or Japan Post will be used for Domestic shipments. The courier type cannot be specified by the customer. Please contact the courier used for your order regarding compensation.
Shipping Service Comparison
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