Please contact us via live chat or submit a ticket on our help support desk for assistance. We will reset your secret answer so that you can reset your password.
Please make sure to provide us with the following information:
- Account Email Address
- Full Shipping Address
Once we receive the above, we will provide you with a link to reset your password. Please note that this link expires 30 minutes after it is sent. If the link expires, please contact us again with the above information so that we can send you a new link.
If you have any other questions, please let us know.
If you do not know why you are not able to log into your account, please contact us via live chat or submit a ticket on our help support desk. Please make sure to provide us with your account's email address.
Please do not create a new account unless instructed to do so by our staff even if you cannot log into your account. Duplicate accounts will be closed without warning.