Please contact us within 1 week from the delivery date and include:
- a detailed explanation of the problem,
- a clear, close-up photo of the defective part
- a clear photo of the defective part together with the paper invoice/shipping label.
- keep the item box, in case an exchange is necessary
We will get back to you as soon as possible with a solution.
Please understand that it may take us a few days to respond to your claim, as we will need to consult with management. We cannot provide resolution to any claims if the photo received does not include the shipping label or the paper invoice.
In some cases we are also able to assist you through our live chat, which is open from Mon-Fri 10:00 - 17:30, JST !
Please note that we are unable to accept responsibility for damage limited to a product's outer packaging.
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