PLEASE -- If you think something may be wrong with your package:
- Take pictures before opening, and
- Open it with a post office representative present, if possible. If the item inside was broken, please file a damage report with your local post office. Once you have signed the applicable document and received a copy, please forward a scan of it to us.
We will then be able to file for insurance compensation with Japan Post.
If your parcel was shipped with DHL, please contact us as soon as possible with a clear picture showing both the damage and the paper invoice/shipping label. Our shop will contact DHL to file for compensation. Please do not throw away the shipping documents (invoice, shipping label) until the problem is solved.